Building on a people’s movement for change…

Launch of Universal Personalised Care

NHS England has launched Universal Personalised Care – the action plan for rolling out personalised care across England. Personalised care will benefit up to 2.5 million people, giving them the same choice and control over their mental and physical health that they have come to expect in every other aspect of their life.

Importantly, a member of the NHS England Personalised Care Strategic Co-production Group, Robyn Chappell, was invited to participate at the NHS England Public Board, to speak about what the policy meant to her, as someone with lived experience of a personal health budget. Her presence and input were important as a public representation of the shift in relationship at the heart of personalised care: people with lived experience of long-term health conditions and disabilities move to becoming valued partners and active participants, rather than the passive recipients of health care. This is the first time that anybody with lived experience has been invited to speak at the NHS England Public Board.

Universal Personalised Care: Implementing the Comprehensive Model

For many years the NHS has talked about the need to shift towards a more personalised approach to health and care. A one-size-fits-all health and care system simply cannot meet the increasing complexity of people’s needs and expectations.

The NHS Long Term Plan is clear the time has come to give people the same choice and control over their mental and physical health that they have come to expect in every other part of their life. As well as being morally the right thing to do, a growing body of evidence shows that better outcomes and experiences, as well as reduced health inequalities, are possible when people have the opportunity to actively shape their care and support…

This shift represents a new relationship between people, professionals and the health and care system. It provides a positive change in power and decision making that enables people to feel informed, have a voice, be heard and be connected to each other and their communities.

January 2019


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